Frequently Asked Questions

This page includes a collection of frequently asked questions (FAQ) related to the EON-XR desktop interface and the EON-XR desktop application.

Forgot your password

Follow these steps to retrieve or create a new Password if you have forgotten the password to your registered account:

  1. Select Forgot Password

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  1. Enter your registered EON-XR email address

  2. Select Next to send a password reset email

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Resend email confirmation

Follow these steps if you did not receive a Confirmation Mail after registering an EON-XR account:

  1. Select Resend email confirmation

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  1. Enter your registered EON-XR email address

  2. Select Resend to send another confirmation email

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Install EON-XR application

For information on what the EON-XR application is used for, refer to Download EON-XR application

Before installing, you must download the appropriate installation file from Downloads, then follow these steps:

  1. Open the downloaded file

  2. Select Install to open the Install Aware Wizard for EON-XR

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  1. Select file path for installation

    Note

    We recommend keeping the installation location as default.

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  1. Select Install to begin the installation. Alternatively, select Back to review or change any installation settings or select Cancel to exit the wizard

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  1. Once the installation is complete, select Finish to complete the installation process

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